GENERAL
OPERATIONAL CONDITIONS

EGhosting.de

Webhosting · Server · Domains · Software · Digital services

1. Provider and contact

providers; and The contracting party is, unless expressly stated in the concrete offer, another The contracting party is called:

Scriptfabrik B.V.

Pastoor Jacobsweg 27

6226 VV Maastricht

Netherlands

E-mail: hello@eghosting.de

Website: https://eghosting.de

VAT identification number: NL869888316B01

Subsequent “eghosting.de”, “we” or “provider”.

2. Scope and customer groups

2.1 These GTC apply for contracts for web hosting, domains, virtual and dedicated servers, cloud storage services, e-mail services, digital content, software, licences, Additional services and related support and facility services.

2.2 The offer of eghosting.de explicitly addresses both private customers and self-employed clients, freelancers, sole proprietors and others Entrepreneur. The customer must indicate correctly during the ordering process whether he has specific service mainly privately or mainly for his professional or entrepreneurial activity.

2.3 Consumer is any natural person concluding a contract primarily for purposes; neither their business nor their self-employed occupation can be included. Even a self-employed person is a consumer if the concrete Contract primarily serves private purposes.

2.4 Entrepreneur is any natural or legal person or partnership with legal capacity; at the conclusion of the contract mainly within the framework of their commercial or self-employed professional activity. A self-employed person acts therefore as an entrepreneur, if he receives the service mainly for his company or his professional activity.

2.5 The tax treatment, in particular the application of a VAT rate or The reverse charge mechanism shall not determine solely whether the customer: consumer or entrepreneur in the sense of contract law. Relevant are: the actual purpose of the contract and the mandatory legal provisions.

2.6 As far as individual Provisions apply exclusively to consumers or entrepreneurs, this will expressly indicated. All other provisions apply to both customer groups.

2.7 Contradictory Terms and conditions of an entrepreneur apply only if we apply them have expressly agreed in text form. For consumers, exclusively the statutory regulations and these GTC.

2.8 Relevant is the version of these GTC included at the conclusion of the contract. Individual Agreements and the specific service description take precedence over these GTC.

3. Contract conclusion and contract language

3.1 Product representations are not yet a binding offer, unless they are expressly designated as such. Upon completion of the electronic The customer makes a binding offer. Before submission, he may: Recognize and correct inputs.

3.2 A Contract Comes if we expressly accept the order, the service unlock or begin execution. An automatic Acknowledgement of receipt basically only documents the receipt of the order and is not yet accepted unless expressly as order confirmation.

3.3 We may Reject orders for factual reasons, especially in the event of failure identity or payment verification, inaccurate information, lack of capacity, security risks, legal obstacles or a justified Suspicion of abuse.

3.4 Contractual language is German. The contractual provisions and order data will be provided to the customer on a durable data medium, in particular by e-mail or in the customer account, provided. The customer can also save and print them.

3.5 minors may only chargeable contracts with the consent of their legal Representatives close insofar as such consent is required by law.

4. Description of services and provision

4.1 Content, technical characteristics, storage space, processing power, traffic, scope of administration, support, minimum contract term, price and Availability, if any, shall result from the Contract conclusion applicable terms of service.

4.2 Performance and Times are only guaranteed if they are expressly provided as a guarantee or binding service level has been agreed. An availability commitment applies only for the specifically designated components and according to the components described therein Measurement method.

4.3 The Provision shall be made within the period specified in the offer. Missing one period, shall be without undue delay after conclusion of the contract, successful payment or payment release and conclusion necessary tests. For domains, the provision also depends on the competent registration body.

4.4 Maintenance, Security updates and technically necessary interventions can be used Temporary restrictions. We cancel planned work if possible in time and execute them as far as possible in low-use times. Emergency measures may be taken without prior notice.

4.5 For Internet connections, terminals, operating systems, software and others Requirements on the customer side, the customer is responsible if they are not are expressly part of the agreed service.

5. Web hosting, storage and email

5.1 The customer receives the resources identified in the specifications. ‘unlimited’; or “unlimited” does not mean technically limitless use. It is an ordinary one, Appropriate and fair use with regard to stability, security and other customers. Concrete technical limits or fair use rules must of the specification of services.

5.2 Web hosting may not as an open download, streaming, proxy, VPN, mining, backup or mass storage service, if the selected tariff is not expressly permitted.

5.3 shipping limits, Mailbox sizes, filters and measures against spam and malware result from the specifications and the recognised safety standards. One Full detection of harmful or unwanted messages is not owed.

5.4 The customer shall Applications, extensions and access data used are current and secure. In Managed offers depend on the distribution of tasks according to the Performance specification.

6. Virtual and dedicated servers

6.1. If not managed (“unmanaged”) Servers are the customer in particular for System administration, configuration, updates, security measures, Responsible for access protection, surveillance and data protection. We owe it. In principle, only the agreed infrastructure and network connection.

6.2 For administered (“managed”) services are provided exclusively to the Specification of administration tasks. Not explicitly stated said applications or individual configurations remain a matter of Customers.

6.3 We are allowed to Prevention of concrete dangers ports, connections or systems temporarily limit or isolate, if this is to defend against ongoing attacks, malware, significant network disruptions or comparable risks is necessary and proportionate.

6.4 Hardware components of dedicated systems may be used in the event of failure due to technical equivalent or higher value components are replaced, provided that the agreed use is not affected.

7. Domains

7.1 At Domain services we arrange and manage the registration on behalf or for the benefit of the customer. The award is made by the respective Registration body. A right to registration or permanent status A domain does not exist until the registration has been confirmed.

7.2 Additional apply the applicable Registry Registry Registry Terms and Conditions; and the registrar, where applicable. The customer provides correct, complete and current owner data ready and participates in verifications.

7.3 The customer checks before ordering, whether the domain and its use violate the rights of third parties. We do not carry out a comprehensive mark, name or trade mark examination.

7.4 Domain Prices may be subject to specifications of registries, registrars, duties or Change in exchange rates. Price changes for an upcoming registration period be notified in good time before their commencement. Consumers can End domain extension before the increase takes effect.

7.5 Domain transfers specify the technical and legal requirements of the competent bodies; Ahead. The customer must provide authentic codes, consents and contact details in good time. provide. Delays or rejections by registry, registrar or previous Providers are only attributable to us insofar as we have to represent them.

7.6 After the end of the contract We support a properly and timely requested Domain transfer. Without timely renewal or transfer, domains can expire, be blocked or registered by third parties. We inform Consumers in good time about material expiry or extension consequences.

8. Digital content, software and licenses

8.1 Digital content and software are provided by download, license key, customer account or other agreed form provided. volume, duration, number of devices, Rights of use, compatibility, interoperability and technical Protective measures result from the offer.

8.2 If not otherwise agreed, the customer receives a simple, non-exclusive, non-transferable right, the software for own purposes in the agreed use the scope. transfer, sublicensing, making available to the public, Rental, removal of protective marks and reproduction outside Legal permissions are not permitted.

8.3 Mandatory legal rights, in particular for intended use, backup copy, error correction, interoperability and verification of the Customer rights remain unaffected.

8.4 For digital Products and digital services for consumers we guarantee the contractual nature, functionality, compatibility; and Security. Required updates, including security updates, are required for the contractually promised or legally owed period provided and announced.

8.5 Failure to the installation of a properly provided and sufficiently explained updates within a reasonable time, we are not liable for a defect based solely on the missing update, provided that the Installation manual was not faulty.

8.6 Amendments continuously provided digital services for the maintenance of Required in addition to contract conformity are only from one in the contract intended factual reason, without additional costs and after clear prior information. If a change affects access or use more as only minor, consumers have legal rights including a free contract termination.

9. Support

9.1 Support is provided by the channels and times specified in the specification of services. Response times are only binding if they have been expressly promised.

9.2 Support includes no training, development, error analysis of third-party software, recovery deleted customer data or administration of unagreed systems, unless expressly included.

9.3 For For additional work, we call the price or the Basis of calculation. Without the consent of the consumer, no additional costs.

10. Customer’s obligations and permitted use

10.1 The customer makes correct and complete information and keep contact, invoice and Payment data is current. He checks messages in the customer account and to the provided e-mail address regularly.

10.2 access data, API keys and recovery codes shall be kept secret, appropriate to: protect and change immediately if abuse is suspected. The customer informs us immediately about security incidents.

10.3 Prohibited are in particular:

[if !supportLists]·[endif]unlawful content or actions as well as infringements of copyright, trademark, privacy, data protection or other rights;

[if !supportLists]·[endif]malware; Phishing, botnets, unauthorised access, port scans, DDoS attacks and circumvention security measures;

[if !supportLists]·[endif]Unsolicited mass communication, e-mail addressing and other spam;

[if !supportLists]·[endif]Content sexual abuse of children, terrorist content and criminal hate or violence;

[if !supportLists]·[endif]deception; fraud, misuse of identity and unlawful gambling, financial or trading offers;

[if !supportLists]·[endif]one of the following: Use that significantly affects systems, networks or other customers.

10.4 The customer may Provide services to third parties or resell them only if the tariff allowed. He then remains responsible for the contractual use and must impose at least equivalent obligations on its users.

10.5 The Customer supports necessary security, abuse and legal checks in appropriate scope. He must not falsify any evidence and no origin of disguise data traffic.

11. Content, notifications and measures

11.1 For the Customer stored or distributed content is basically the customer responsible. We do not monitor content generally and do not general active investigation into legal violations.

11.2 Indications of Allegedly unlawful content can be provided with an exact URL or Server mapping, reasoning, contact details and a statement of accuracy Amount hello@eghosting.de reported will become.

11.3 If sufficient concrete indications we consider the matter carefully, objectively and proportional. Depending on the circumstances, we can request information, content block or remove, restrict access, take security measures, or obey authority orders.

11.4 As far as legal Permitted and not for reasons of security, investigation or abuse excluded, we inform the affected customer about the measure, reason and possible remedy. Obviously unfounded or abusive reports can rejected.

11.5 Mandatory rights and obligations under the Digital Services Act as well as administrative and judicial Orders shall remain unaffected.

12. Data backup and data output

12.1 Ob and in the extent to which safeguards are owed by us, results in exclusively from the chosen tariff. A backup function does not replace own, independent security of the customer, unless expressly fully managed security service has been agreed.

12.2 The customer make backup copies at reasonable intervals outside of the systems provided. Before own changes, updates or termination a current fuse is particularly necessary.

12.3 As far as we owe backups, depending on frequency, retention period, Restoration points and recovery times after Performance specification. Individual files or periods can only be restored if this is technically provided for and in backup period is present.

12.4 After At the end of the contract, the customer can provide his data himself until the termination time. export. If a grace period is specified in the offer, we keep data during this period. They may then be safely deleted provided that: there is no statutory storage obligation. Consumer legal rights remain unaffected.

13. Prices, settlement and taxes

13.1 The eghosting.de to private customers and self-employed displayed final prices are gross prices and include those according to the applicable tax VAT due and all unavoidable Price elements. As far as Dutch VAT is applicable, the Price basically the Dutch standard tax rate of currently 21 % contained.

13.2 At Electronic retail services in other EU Member States Instead of the Dutch tax rate, the VAT rate of the country in which the customer has his residence or habitual residence. The Total price shown in the ordering process after determining the customer location including VAT is relevant. Legally permissible special schemes, in particular the Union turnover threshold for certain cross-border electronic services remain unaffected.

13.3 Ordered a self-employed or other entrepreneur, the service for his company, provide correct company, address and tax data. In Cross-border services within the EU can be provided if statutory requirements the chargeable person on the entrepreneurial customers (reverse charge). In this case, no VAT is calculated and the invoice contains the legally required Note. We may have the entrepreneurial status and a specified Check VAT identification number.

13.4 Can a Business status or VAT identification number are sufficiently proven or confirmed, we may withhold order until clarification or the order for the specific transaction calculate the amount of VAT owed by law. The customer informs us without undue delay of any changes to its tax data.

13.5 If the the applicable VAT rate based on legal requirements, which Customer location, corrected customer information or an official Deciding, the gross price will be to the extent required by law adapted. A subsequent correction will only be made if it is subject to tax law. prescribed or permitted. The customer is liable for additional taxes, interest or reasonable necessary costs only to the extent that they are incurred intentionally or negligently inaccurate information of the customer was caused.

13.6 Billing period and maturity result from the ordering process. Recurring charges may be calculated in advance for the agreed period will become. Invoices are provided electronically and assign to the applicable VAT rate or a permitted Tax Reversal.

13.7 Additional consumption is calculated only if price, unit and measurement method have been agreed. As far as technically possible, we inform before reaching cost-relevant Thresholds or offer a limit.

13.8 Use-based and optional costs become transparent before conclusion of the contract explained. Additional paid services are only after express Order calculated.

13.9 The customer shall bear fees charged by its payment service provider or its bank on the basis of its Payment method. Payment fees charged by us do not exceed the Actual costs permitted by law; for legally privileged We do not charge any inadmissible additional fees.

14. Payments, late payments and offsetting

14.1 Accepted Payment methods are displayed in the ordering process. For this purpose, in particular, Transfer, PayPal as well as via Stripe or Mollie offered payment methods belongs. In addition, the conditions of the selected payment service apply.

14.2 Strikes a If the payment fails, the payment entitlement remains. The customer has to come from him. representing chargeback or chargeback costs only in actual accrued and legally permissible height.

14.3 In front of a lock because of late payment, a consumer receives in principle an adequate Payment deadline and an indication of the imminent block. An immediate Measure remains in case of fraud, significant security risk or other Important reason allowed.

14.4 interest on late payments, Debt collection costs and other costs are only after the mandatory statutory Requirements and at a legally permissible level.

14.5 Consumers may set off against counterclaims under the statutory rules and exercise liens. To entrepreneurs, the set-off is with claims contested or not definitively established to the extent permitted by law.

15. Price changes in current contracts

15.1 During a fixed minimum term, the agreed price remains basically unchanged. Excluded are changes to the VAT or other mandatory State taxes; These can be at the legally relevant time transmitted.

15.2 For an following contract or extension period we may charge prices from factual adjusting reasons, in particular due to demonstrable changes in energy, data centre, licensing, registry, network, personnel or procurement costs, Exchange rates, taxes or legal requirements.

15.3 We inform Consumers clearly and in text form at least 30 days before taking effect new price, reason and time. In the case of a not exclusively advantageous The consumer can increase the affected contract free of charge until effective. cancel at the time of the change. no effective information is provided; or there is no appropriate right of termination, the increase is not Part of the contract.

15.4 Price reductions or changes in favor of the customer can take effect without advance.

16. Right of withdrawal for consumers

16.1 Consumers in the case of distance contracts, there is in principle a statutory right of withdrawal of 14 days. Details, exceptions, consequences and model form from the separate cancellation policy, which precedes the conclusion of the contract and a durable medium is provided.

16.2 Requires a Consumers express that a service – such as hosting, Server provision or support – during the withdrawal period begins, can in the event of revocation, an appropriate pro rata amount for which, until then, it has been due the service provided, provided that the statutory information and Consent requirements are met. The right of revocation expires at Services in principle only after full delivery and only under the legal requirements.

16.3 If not on Digital content delivered to a physical data carrier can The right of withdrawal expires at the beginning of the performance of the contract if the consumer previously expressly agreed, confirmed the loss of his right of withdrawal and received a confirmation of the contract.

16.4 For domains No blanket exclusion. Whether a right of withdrawal exists or expires, depends on the specific performance and the legal requirements. A mere registration may not be readily accepted as a customer-specific manufacturing is handled.

16.5 Since the 19th June 2026 electronic revocation function required for online contracts is provided in addition to the other revocation options. Their Use is not mandatory.

17. Contract term and ordinary termination

17.1.1 The initial Minimum duration is one month, twelve months, 24 depending on the selected offer Months or the duration expressly stated in the ordering process.

17.2 During a Effectively agreed fixed minimum term is ordinary termination In principle possible at the end of this term. Cancellation at any time with effect from the earliest possible date.

17.3 Upon expiry of the a fixed minimum term extends a consumer contract only to indefinite period. He can then at any time with a period of maximum one Month cancelled. Charges paid in advance for the period after: The end of the contract shall be reimbursed pro rata. Shorter promised in the offer Periods of notice remain.

17.4 A contract without a fixed minimum term may be set with the deadline specified in the offer, Consumers, however, with a maximum period of one month, cancelled will become.

17.5 Terminations are via a function offered in the customer account, by e-mail or in any other Legally permissible form possible. A stricter form than the Contract conclusion is not required. We confirm receipt and Termination time on a durable medium.

17.6 Domain cancellations must be received in time for non-renewal registry or registrar can still be implemented. The necessary Lead time is indicated transparently in the offer or customer account. One Domain termination does not automatically terminate other, technically independent usable Services, provided this was clearly shown when ordering.

18. Extraordinary termination and blocking

18.1 The right of both Parties to extraordinary termination for important reason shall remain. An important reason exists in particular if the continuation until the regular ending taking into account all circumstances is unreasonable.

18.2 Before a Termination or complete suspension for remediable breach of contract In principle, we have a reasonable period for remedy. This is not required if remedy is impossible, is refused or an immediate Measure for serious infringement, security threat, ongoing Attack, fraud, administrative order or protection of third parties required is.

18.3 Measures will be taken limited to the necessary scope and period. As far as possible, only limiting the affected performance. We inform the customer with Reason, insofar as there are no legal, security or investigation grounds oppose it.

18.4 A legitimate Blocking does not automatically exempt from charges due. It is based on Non-useability, on the other hand, on a defect for which we are responsible, remain rights of reduction, reimbursement and compensation.

19 Consequences of termination of contract

19.1 End of contract no access and right of use to the affected service. The customer secures and exports its data in a timely and removed software or license key, insofar as this is contractually necessary.

19.2 One remaining balance and prepaid charges for no longer any periods of service owed shall be reimbursed to the extent that no effective There is a counterclaim. Legal refund periods remain unaffected.

19.3 Provisions, which apply beyond the end of the contract, in particular to rights of use, confidentiality, liability and open payment entitlements; remain applicable.

20. Contractual conformity, rights of defects and guarantees

20.1 For consumers the mandatory legal rights apply to non-conforming goods, digital content and services. This includes, depending on the type of service in particular production of the contractual condition, replacement, Price reduction, termination of contract and damages.

20.2 The consumer reports disruptions as soon as possible with a comprehensible description. A late notification does not waive mandatory rights, but can Make it more difficult to troubleshoot or limit damage.

20.3 We are allowed to Subsequent fulfillment first of all an appropriate technical solution, troubleshooting, offer re-provision or equivalent replacement service, to the extent that: free of charge, within a reasonable time and without significant Inconvenience is possible.

20.4 A guarantee exists only if it is expressly designated as a “guarantee” and contains content, Duration and guarantor was declared. Legal rights shall be granted by: Guarantees are not limited.

20.5 For entrepreneurs Legally permissible deviating warranty rules in the individual service descriptions are agreed. Mandatory law remains unaffected.

21. Liability

21.1 We are liable the mandatory statutory provisions for intent and gross negligence, for damage to life, body or health, for criminality, expressly guarantees and in cases of mandatory product liability.

21.2 With easy negligent breach of an essential contractual obligation, we are liable for the at the conclusion of the contract, reasonably foreseeable and typical damage. Essential contractual obligations are obligations which the fulfilment of only possible proper execution of the contract and on their compliance The customer can regularly trust.

21.3 When data is lost the obligation to compensate is based on the damage, which also applies to one of the customers reasonable and contractual data protection would have arisen. This shall not apply: as far as we have expressly assumed the data backup or a restriction legally inadmissible.

21.4 We are not liable for disturbances outside our area of responsibility, in particular general Internet outages, customer systems or measures of Registry, Registrar or payment service providers. This does not apply insofar as we provide the third parties for the performance of the contract. and legally represent their conduct.

21.5 Legal Burden of proof rules and mandatory consumer rights remain unaffected. None Provision of these GTC excludes liability which, under applicable law, may not be excluded or limited.

22. Force majeure

22.1 No party is liable for delay or non-fulfilment insofar as it is on an outside under their reasonable control, not at the conclusion of the contract reasonably foreseeable and despite appropriate measures not Avoidable event. This can include natural disasters, war, governmental Measures, large-scale power or grid failures and significant attacks on Internet infrastructure.

22.2. The affected Party informs the other immediately and limited impact Possibility. Payment obligations for services already properly provided remain in place.

22.3 Duration of significant disruption of performance for more than 30 days or no longer the purpose of the contract; either party may exceptionally terminate the affected benefit. Intact Amounts paid in advance for services not provided thereafter shall be reimbursed.

23. Data protection and processing

23.1 Information for the processing of personal data, the separate Data protection declaration of eghosting.de.

23.2 Processing of Customer through our services personal data, he is for the legality responsible for this processing. As far as we have personal data process exclusively on behalf of the customer, the parties conclude start, if necessary, an agreement on order processing after Article 28 GDPR.

23.3 The customer may no special categories of personal data or data with Process exceptionally high protection requirements if the selected service is is not expressly provided for and no suitable additional Protective measures have been agreed.

24. Changes to Services and GTC

24.1. We may Change services, as far as this is necessary for security, troubleshooting, technical further development, interoperability, adaptation to legal requirements, or prevention of abuse is necessary and the contractually owed the main performance is not unduly affected.

24.2 Essential, for not exclusively advantageous changes to the customer Consumer Contracts become clear, understandable and on a permanent basis Data carriers with reasonable advance notice. If the amendment is not is already mandatory by law and is reasonable for the customer, can the customer terminates the affected contract free of charge before taking effect.

24.3 Silence applies towards consumers not only as consent to new GTC. Amendments become effective only if a legal or contractually effective agreed Change power exists or the customer agrees.

24.4 Amendments which exclusively affect new orders or renewal periods, will communicated before the respective order or renewal.

25. Contractual transfer

25.1 We are allowed to transfer the contract to an affiliated or other appropriate undertaking; if this does not diminish the rights of the consumer. The customer is informed in good time and can be transferred in the event of a detrimental transfer terminate the contract free of charge at the time of transmission.

25.2 The customer may: transfer the contract with our consent. Consent may be given to: consumers are not denied without objective reason. Legal provisions Assignment rights shall remain unaffected.

26. Complaints and consumer dispute resolution

26.1 Complaints may be hello@eghosting.de or the postal address referred to in Section 1. We confirm Complaints and answer them in principle within 14 days. is a longer processing required, we inform about reason and expected duration.

26.2 The former The European Commission's online dispute resolution platform was launched on 20 November. July 2025 discontinued. A link to this platform will not provided.

26.3 Scriptfabrik B.V. does not currently participate in proceedings before a consumer arbitration body and is not obliged to do so, insofar as no mandatory legal There is an obligation. However, we strive for a direct and mutually agreed solution.

26.4 Consumers may also contact the European Consumer Centre of their country of residence; or to the ECC-Net. Legal rights and access to State courts are not restricted by this.

27. Applicable law and jurisdiction

27.1 The following shall apply: Dutch law excluding UN sales law. Consumers this choice of law applies only insofar as it does not impose on them the protection of withdraws provisions of the State in which it has its habitual residence have.

27.2 Consumers can assert claims before courts competent under mandatory law make. An exclusive choice of court agreement at the expense of an The consumer is not affected.

27.3 For entrepreneurs is, to the extent permitted by law, Maastricht, Netherlands, exclusive Place of jurisdiction. We are allowed an entrepreneur also at his general Place of jurisdiction.

28. Final provisions

28.1 Individual Agreements take precedence. Electronic communications and declarations in text form, insofar as the law does not require a stricter form.

28.2 Should a the provision is wholly or partially ineffective, the other provisions remain effective. In the place of the ineffective determination, none of us pre-formulated substitute rule; The statutory provisions apply.

28.3 Headings Only serve for the overview. They do not restrict the content of the provisions.

Status: 27 August 2026